CIFO Case Studies

Consistent with our ongoing commitment to transparency, we believe one of the best ways to understand the type of complaints we see and how we approach their resolution is to view case studies. In the categories to the left, you will find links to several case studies that arise from complaints reviewed by CIFO since commencing operation in November of 2015. Periodically we will post additional case studies to this section of our website. Also starting in 2017, you will find other case studies included in our annual reports. The following case studies are provided as examples that are indicative of our approach but do not set precedents. CIFO assesses each case on its own merits and circumstances.

Case Studies From Other Ombudsman Schemes

It may also be of interest to our Channel Islands stakeholders to view the case studies shared by our counterpart financial ombudsman schemes in other countries. Given the close connection we share with the United Kingdom; the first link we provide is to the UK’s Financial Ombudsman Service (FOS). You will likely see an interesting similarity of complaint themes around the world yet all of these ombudsman schemes are each seeking to provide fair and reasonable outcomes to complaints.

Case Studies – UK Financial Ombudsman Service (FOS)
See the case studies in each copy of Ombudsman News at: http://www.financial-ombudsman.org.uk/publications/ombudsman.htm

Case Studies – Irish Financial Services Ombudsman’s Bureau
https://financialombudsman.ie/case-studies/2015.asp

Case Studies – Australian Financial Ombudsman Service (FOS)
http://www.fos.org.au/resolving-disputes/case-studies/

Case Studies – Canadian Ombudsman for Banking Services and Investments (OBSI)
https://www.obsi.ca/en/case-studies

Case Studies – New Zealand Banking Ombudsman Scheme
https://www.bankomb.org.nz/helpful-resources/case-notes