- Ex-Partner Obtains Bank Statements Fraudulently Leading to Legal Action
Themes: Privacy and data protection, customer authentication/fraud, liability for customer legal costs - Residential Mortgage Terms and Condtions Apply When Customer Delays
Themes: Mortgage terms and conditions, effect of customer delay, default interest rates - Simples Funds Conversion from US Dollars (USD) to UK Pounds (GBP) Becomes a Service Failure Prompting Both Compensation and a Written Apology
Themes: Foreign exchange loss, poor customer service, relationship manager inaccessible, written apology wanted - Bank Handling of Vulnerable Customer Commendable
Themes: Vulnerable customer, protection against undue influence or financial abuse, customer capacity to appreciate nature of the transaction - Fraudulent activity went unchecked leading to reimbursement
Themes: Payment card fraud, customer responsibility for care and control of card and PIN, internal fraud controls, failure to mitigate loss - Unable To Consider Complaint Due To Statutory Date Cut-Off
Themes: Lending decisions, rejection, date-cut-off, continuing breach - Exchange Rate Misunderstanding
Themes: foreign exchange, customer service, different versions of events, verbal representations made by bank staff