Banking / Credit

• Ex-Partner Obtains Bank Statements Fraudulently Leading to Legal Action
  Themes: Privacy and data protection, customer authentication/fraud, liability for customer legal costs
• Residential Mortgage Terms and Condtions Apply When Customer Delays
  Themes: Mortgage terms and conditions, effect of customer delay, default interest rates
• Simples Funds Conversion from US Dollars (USD) to UK Pounds (GBP) Becomes a Service Failure Prompting Both Compensation and a Written Apology
  Themes: Foreign exchange loss, poor customer service, relationship manager inaccessible, written apology wanted
• Bank Handling of Vulnerable Customer Commendable
  Themes: Vulnerable customer, protection against undue influence or financial abuse, customer capacity to appreciate nature of the transaction
• Fraudulent activity went unchecked leading to reimbursement
  Themes: Payment card fraud, customer responsibility for care and control of card and PIN, internal fraud controls, failure to mitigate loss
• Unable To Consider Complaint Due To Statutory Date Cut-Off
  Themes: Lending decisions, rejection, date-cut-off, continuing breach
• Exchange Rate Misunderstanding
  Themes: foreign exchange, customer service, different versions of events, verbal representations made by bank staff