News

Channel Islands Financial Ombudsman one year on

The independent Channel Islands Financial Ombudsman (CIFO) celebrated its first anniversary yesterday (16 November 2016). It received its full legal powers on 16 November 2015 and began work resolving complaints about financial services impartially and promptly. By the end of …

2015 ANNUAL REPORT AND 2016 Q1 COMPLAINT NUMBERS PUBLISHED

The independent Channel Islands Financial Ombudsman (CIFO) today (13.06.2016) released its annual report and accounts for 2015 – following their presentation to the Jersey States Assembly and their publication by the Greffier in Guernsey for consideration at a future meeting …

Channel Islands Financial Ombudsman (CIFO) is Open for Business

Effective 16 November 2015, the office is open for business and will begin reviewing unresolved complaints between consumers about financial services provided in or from the Channel Islands of Jersey, Guernsey, Alderney and Sark. Consumers with questions or complaints are …

Channel Islands Financial Ombudsman announces planned opening date

Jersey’s States Assembly and Guernsey’s States of Deliberation are to consider legislation that sets the 16th of November 2015 as the date that the Channel Islands Financial Ombudsman (CIFO) will ‘open for business’ and start resolving complaints about financial services.

Senior Financial ombudsman selected for the Channel Islands

Douglas Melville has been appointed as Principal Ombudsman and Chief Executive by the independent board of the new Channel Islands Financial Ombudsman. He takes up his new role on 1 June 2015 and, with his wife and children, will be …