CIFO Policies & Approaches

• Guidelines on Business Interruption Insurance
• Guidelines on Sufficiently-Close Relationships
  • Sufficiently Close Relationships of Trust Beneficiaries to a Financial Services Provider/Trust
• Model Complaints Procedure
• Policy on Delegation and Review of Rejection Decisions
• Policy on Factors for Rejection
• CIFO General Approach to Compensation for Losses
• CIFO Guidance on Document Provision by Financial Services Providers
• CIFO Guidance on Complaint Categorisation

Factsheets

• September 2016 – Providence Investment Funds PCC Ltd