Submit a Complaint

Please use this form to submit your complaint to CIFO for review. If there is additional information you want to provide with your complaint form please send it to us. Our contact details are located here. The information you provide will be collected, used and stored in accordance with our privacy statement

Click here to download the complaints form.

For a small business / enterprise, please provide the following details (at the time of the event that led to this complaint)

For a charity, please show:

Please read this declaration and complete the boxes below to confirm your agreement.

“I would like the Channel Islands Financial Ombudsman (CIFO) to look into my complaint and to the best of my knowledge I have given accurate information. I understand that you will contact the financial services provider and you have my permission to ask them for information about my complaint and to share information that I give you with them and other relevant organisations, in accordance with CIFO's privacy statement

I understand that a determination relating to my complaint may be published, with details of my identity removed, but that most cases can be resolved before this stage. I understand that you usually resolve complaints by telephone, letter and email. I understand that to improve your service, you may ask me about my experience of CIFO. And while you may publish anonymous complaint summaries, you will always keep my details confidential.”