FAQS

How is CIFO paid for?

The cost of CIFO is met by the financial industry, through annual levies and case fees. CIFO has published schemes detailing how it is funded.

Complaint-handling by financial services providers

CIFO has published a model complaints procedure for financial service providers. If a financial service provider follows the model procedure, or meets conditions in the law, the complainant must go to CIFO within 6 months of the provider’s final written response to the complaint.