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SUBMIT A COMPLAINT
NEWSLETTER SIGNUP
About Us
History of CIFO’s Development
Governance & Transparency
Standards & International Engagement
Staff
Careers
Legislation
News & Publications
E-Newsletter, Statements & Media Releases
Annual Report
Statistics
CIFO Consultations
CIFO Policies & Approaches
CIFO Agreements
Consumers
An Overview
Complaints We Can Help With
How We Work
FAQs
Submit a Complaint
Useful Contacts
Financial Services Providers
An Overview
Resolving a Complaint
Unresolved Complaints
How We Work
FAQS
Funding
Ombudsman Decisions
Case Studies
Contact Us
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Case Study 2025: Unauthorised payments following an impersonation scam
Case Study 2025: Unauthorised payments following OTP scam
CS24-000137
CS24-000109
CS23-000507
CS23-000410
CS23-000435
CS23-000395
CS-24-000091
CS23-000227
