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Case Studies

Here you can find case studies related to complaints resolved by the Channel Islands Financial Ombudsman (CIFO).

These case studies show the problems that people have brought to us and what we have done to resolve those complaints. The details of these case studies are taken from one or more actual complaints but each particular case study does not necessarily reflect the exact circumstances of any one complaint.

We will continue to add more case studies periodically.

 

Document Title Search Excerpt Download
CS24-000158 Download
CS24-000137 Download
CS24-000109 Download
CS24-000091 Download
CS24-000074 Download
CS24-000064 Download
CS24-000057 Download
CS24-000054 Download
CS23-000550 Download
CS23-000530 Download
CS23-000529 Download
CS23-000509 Download
CS23-000507 Download
CS23-000480 Download
CS23-000435 Download
CS23-000410 Download
CS23-000407 Download
CS23-000396 Download
CS23-000395 Download
CS23-000386 Download
CS23-000382 Download
CS23-000373 Download
CS23-000359 Download
CS23-000358 Download
CS23-000356 Download
CS23-000346 Download
CS23-000322 Download
CS23-000313 Download
CS23-000296 Download
CS23-000266 Download
CS23-000248 Download
CS23-000246 Download
CS23-000227 Download
CS23-000176 Download
CS23-000142 Download
CS23-000140 Download
CS23-000094 Download
CS23-000080 Download
CS23-000048 Download
CS23-000040 Download
CS23-000025 Download
CS23-000018 Download
CS23-000015 Download
CS23-000012 Download
CS23-000011 Download
CS22-000499 Download
CS22-000493 Download
CS22-000490 Download
CS22-000459 Download
CS22-000438 Download
CS22-000428 Download
CS22-000418 Download
CS22-000373 Download
CS22-000345 Download
CS22-000341 Download
CS22-000318 Download
CS22-000276 Download
CS22-000263 Download
CS22-000234 Download
CS22-000219 Download
CS22-000218 Download
CS22-000204 Download
CS22-000175 Download
CS22-000139 Download
CS22-000071 Download
CS22-000065 Download
CS22-000035 Download
CS22-000033 Download
CS22-000026 Download
CS22-000022 Download
CS21-000412 Download
CS21-000384 Download
CS21-000380 Download
CS21-000374 Download
CS21-000373 Download
CS21-000336 Download
CS21-000334 Download
CS21-000303 Download
CS21-000274 Download
CS21-000267 Download
CS21-000222 Download
CS21-000214 Download
CS21-000116 Download
CS21-000093 Download
CS21-000064 Download
CS21-000045 Download
CS21-000033 Download
CS21-000023 Download
CS21-000020 Download
CS21-000009 Download
CS21-000001 Download
CS20-000402 Download
CS20-000399 Download
CS20-000393 Download
CS20-000387 Download
CS20-000367 Download
CS20-000362 Download
CS20-000328 Download
CS20-000324 Download
CS20-000288 Download
CS20-000283 Download
CS20-000265 Download
CS20-000235 Download
CS20-000228 Download
CS20-000217 Download
CS20-000212 Download
CS20-000204 Download
CS20-000200 Download
CS20-000199 Download
CS20-000195 Download
CS20-000151 Download
CS20-000131 Download
CS20-000113 Download
CS20-000064 Download
CS20-000017 Download
CS20-000010 Download
CS19-000395 Download
CS19-000362 Download
CS19-000352 Download
CS19-000332 Download
CS19-000313 Download
CS19-000308 Download
CS19-000305 Download
CS19-000301 Download
CS19-000275 Download
CS19-000236 Download
CS19-000233 Download
CS19-000191 Download
CS19-000186 Download
CS19-000165 Download
CS19-000150 Download
CS19-000113 Download
CS19-000092 Download
CS19-000074 Download
CS19-000042 Download
CS18-000424 Download
CS18-000296 Download
CS18-000275 Download
CS18-000271 Download
CS18-000266 Download
CS18-000154 Download
CS18-000119 Download
CS18-000066 Download
CS18-000008 Download
CS17-000673 Download
CS17-000624 Download
CS17-000622 Download
CS17-000610 Download
CS17-000596 Download
CS17-000588 Download
CS17-000543 Download
CS17-000511 Download
CS17-000471 Download
CS17-000425 Download
CS17-000394 Download
CS17-000392 Download
CS17-000326 Download
CS17-000301 Download
CS17-000060 Download
CS17-000033 Download
CS17-000009 Download
CS17-000001 Download
CS16-001300 Download
CS16-001268 Download
CS16-001255 Download
CS16-001191 Download
CS16-001109 Download
CS16-000448 Download
CS16-000416 Download
CS16-000384 Download
CS16-000381 Download
CS16-000374 Download
CS16-000352 Download
CS16-000264 Download
CS16-000260 Download
CS16-000223 Download
CS16-000199 Download
CS16-000179 Download
CS16-000154 Download
CS15-000053 Download
CS15-000049 Download
CS15-000047 Download
CS15-000043 Download
CS15-000031 Download
CS15-000018 Download
CS15-000014 Download