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Certification for change in zero rating status

Step 1 of 3

  • This form should be completed by registered providers that have previously certified as eligible for zero-rating but that now consider they could give rise to an eligible complaint and therefore are no longer eligible. For example, this might be if the entity now provides financial services to eligible complainants, such as individuals, small businesses or certain local charities. For more information see the Explanatory Notes for Financial Services Providers.

    If you require assistance, please contact CIFO with your question at

    How to Complete the Certification
    Once you have completed the form you will have an opportunity to review the document before certifying and submitting. You may wish to save or print a copy for your own records.