The independent Channel Islands Financial Ombudsman (CIFO) celebrated its first anniversary yesterday (16 November 2016). It received its full legal powers on 16 November 2015 and began work resolving complaints about financial services impartially and promptly.
By the end of September 2016, CIFO had received 1,152 complaints. As an alternative to going to court, the service is informal, confidential, free and legal representation is not required.
You can find information about the work of CIFO on www.ci-fo.org, including quarterly news reports on complaint numbers and case studies. A full review of the year will be published in the 2016 CIFO annual report.
Staff held a charity cake sale to mark the one year anniversary and raised £100 for the Guernsey Alzheimer’s Association and Mind Jersey.
Anyone wishing to find out more can contact CIFO:
By phone: 01534 748610 or 01481 722218
By email: firstname.lastname@example.org