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Channel Islands Financial Ombudsman (CIFO),
PO Box 114, Jersey,
Channel Islands, JE4 9QG

Special Needs

If you require any special assistance to enable you to access our free service, you or your representative are encouraged to use the contact information above to reach a member of our team to let us know how best we can assist you. We want to ensure that you are able to communicate and work with us effectively to have your complaint reviewed. We will make all reasonable efforts to accommodate your needs.

We can provide information on our service in languages other than English. If you want to phone us but prefer to use a language other than English, we can get an interpreter on the line right away.

If you have other accessibility or practical needs, please let us know. We will try to help.


Please see the guidance for how to submit a complaint.

Service of Legal Documents

If you seek to serve legal documents on us (i.e. not complaint related documentation), please click here