Fairness of outcome and fairness of process... The Channel Islands Financial Ombudsman (CIFO) is the trusted independent dispute-resolution service for unresolved complaints involving financial services provided in or from the Channel Islands of Jersey, Guernsey, Alderney and Sark.

Contact Us

For any enquiries please contact us on: enquiries@ci-fo.org


By telephone:
Jersey: +44 (0) 1534 748610
Guernsey/Alderney/Sark: +44 (0) 1481 722218
International: +44 1534 748610


By mail to:

Channel Islands Financial Ombudsman (CIFO)
P O Box 114
Jersey, Channel Islands

Special Needs

If you require any special assistance to enable you to access our free service, you or your representative are encouraged to use the contact information above to reach a member of our team to let us know how best we can assist you. We want to ensure that you are able to communicate and work with us effectively to have your complaint reviewed. We will make all reasonable efforts to accommodate your needs.

We can provide information on our service in languages other than English. If you want to phone us but prefer to use a language other than English, we can get an interpreter on the line right away.

If you have other accessibility or practical needs, please let us know. We will try to help.


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Please see the guidance for how to submit a complaint.

Service of Legal Documents

If you seek to serve legal documents on us (i.e. not complaint related documentation), please click here