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SUBMIT A COMPLAINT
NEWSLETTER SIGNUP
About Us
History of CIFO’s Development
Governance & Transparency
Standards & International Engagement
Staff
Careers
Legislation
News & Publications
E-Newsletter, Statements & Media Releases
Annual Report
Statistics
CIFO Consultations
CIFO Policies & Approaches
CIFO Agreements
Consumers
An Overview
Complaints We Can Help With
How We Work
FAQs
Submit a Complaint
Useful Contacts
Financial Services Providers
An Overview
Resolving a Complaint
Unresolved Complaints
How We Work
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Case Study 2025: Unauthorised payments following OTP scam
