The Channel Islands Financial Ombudsman (CIFO) can consider complaints about financial services providers operating from Jersey, Guernsey, Alderney and Sark. CIFO is set up in law and the relevant legislation sets certain boundaries for CIFO (“our mandate”) on the types of complaint we can investigate. You can find further information about the types of complaints CIFO can consider here.
Before bringing your complaint to CIFO, it is important that you have first complained to the relevant financial services provider. Then if you are not happy with their response, or if they have not provided a response within 3 months, you can complain to CIFO. If you need assistance making your complaint, please telephone us on 01534 748610 in Jersey, 01481 722218 in Guernsey, Alderney and Sark and +44 1534 748610 for calls from other locations, or email email@example.com
If you have already complained to your financial services provider and wish now to complain to CIFO, please click here.