Annual Report – 2025
To give you easier accessibility and better navigation of our Annual Report it has been updated. It is split into three parts: Part 1, the Operational Report, covers our day-to-day operations; Part 2, the Board Report, explains the Board’s role and activities; and Part 3 contains the audited financial statements. You can also use the links in the contents page to go straight to the section you want to read.
For the online version below, use the arrows to click through the pages of the report. Otherwise you can download the full report or each section separately as pdfs. Please scroll down.
Part 1: Operational Report:
Sets out the financial and operational performance of Channel Islands Ombudsman. It includes.
- CEO’s Statement
- Case Management Report
- Operations Report
- Financial Performance Report
Part 2: Board Report:
Sets out information on the composition and organisation of the Channel Island’s Financial Ombudsman Board and its governance structures, and how they support the achievement of CIFO’s key objectives. This section features:
- Chair’s Statement
- CIFO Board
- Governance
- Risk Report
- External Factors
- 2025 Year End Performance Framework
- 2026 Key Objectives
- Environmental Social Governance (ESG) Report
Audited Financial Statements
Download the audited statutory financial statements for the Channel Islands Financial Ombudsman.